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Frequently Asked Questions 

We ask that you please respect all store policies. Please remember we are here to provide you with a happy memorable experience but to do so we require your respect and kindness ~ Management


The Newcastle Bridal House Experience

How do your appointments work?

We offer complimentary appointments in our boutique. During your appointment a stylist will consult with you to find out what styles you are wanting to try. It is helpful if you have an Pinterest board or any inspo pictures to share with your stylist. Typically the appointment starts with 5-7 gowns then during your appointment your stylist will pull additional gowns you may like as well as a few 'wild card' options based on your feedback. The more feedback you can provide the easier it is for us to find your perfect gown. 

How many people can I bring to my appointment

Appointments are available Tuesday to Saturday. During weekday appointments the bride is invited to bring 3 guests (bride + 3) however during Saturday appointments we can only invite the bride to bring 2 guests (bride + 2). We would love to be able to accommodate all of your loved ones however our showroom is an intimate space and we want want to provide you with the best appointment experience possible. Saturday is our busiest day of the week and typically fully booked every hour, which means you will be sharing the viewing area with 2 other brides and their guests. If you are wanting a more intimate/private experience we recommend booking a weekday appointment. 

 Can I take photos in the showroom? 

Unfortunately no. Photos/Videos are not permitted in the showroom until you say yes to the dress and a deposit has been placed. Please understand these rules are put in place by our designers to protect the integrity of their gowns and are due to copyright. We understand it can be difficult to remember the gowns you have tried on and we will do our best to provide you as much information on the gown as possible. We greatly appreciate your cooperation on this matter.

Do you have a restroom available in your showroom? 

Unfortunately not. There are no public restrooms available in our boutique. We recommend if you are traveling on having a leisurely lunch to use a bathroom prior to your appointment. The closest public restroom is located at the information centre where the old civic train station used to be. 

 How long will my gown take? 

Our standard lead time (delivery time) is 8 months. We recommend our brides start looking 10-12 months out from the wedding. This allows for production, shipping as well as alterations.

 What if my wedding is outside of your standard lead time?

Don't panic! We have some really great rush order options with most of our designers. A stylist will talk you through this in detail during your initial consultation. 

Do you sell gowns off the floor? 

Yes ! We do have a range of gowns that can be sold off the floor as well as having a great sale rack where the gown are significantly reduced.

What sample sizes do you carry? 

We carry a range of sample sizes starting from a size 6-28. Please remember the sample gown that you try in the boutique is most likely not the size that will be ordered for you. Sample gowns do not usually fit anyone perfectly, we ask that you try to see past the imperfect fit of your sample gown. Your stylist will clamp/pin the gown to look as close as possible to perfect while talking you through how your gown will be altered to fit you in alterations.

 What is the price range of your gowns? 

Prices very from $2200-$6500 with majority of our gowns ranging between $3000-$4500 this does not include our sale rack.

Are alterations included in the price? 

Alterations are an additional cost as each gown and bride will require different alterations. Alteration pricing can vary depending on what you may need. We typically recommend to allow between $350-$550 for your alterations. Please note, your stylist is not a dressmaker and can only guide you on what you might require. 

Saying YES! to the dress

Congratulations you have now said yes to your dream dress. Your stylist will now take your measurements and order your gown in the nearest standard size to your measurements. Alterations will almost always be required as our gowns are made to order not made to measure.

A non-refundable 50% deposit is taken at the time of ordering to secure your order with the designer. When placing your order it is also the perfect time to order any accessories you may require ie: additional fabric for custom sleeves, pearl, lace or detailed veils or jewellery as these items can take several  months to ship.

Once your gown has arrived a stylist will contact you to organise collection of your gown and an alternations appointment if you are using our dressmakers! 

"Had one of the best shopping experiences of my life I was nervous at first coming in to find a dress but that went away once I met Sarah she was absolutely lovely with exceptional customer service I will be definitely recommending this place to everyone Also want to give Sarah a special thank you !" - Beck Lindsay


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