Terms & Conditions
These Terms & Conditions apply to all appointments, purchases and services provided by Newcastle Bridal House ("Newcastle Bridal House", "we", "us", "our"). By booking an appointment or purchasing products from us, you agree to these Terms.
1
Appointments
Appointments may be booked online, by phone, email or in person.
A $30 booking fee is required for Saturday bridal appointments. This fee is non-refundable and reserves your dedicated consultation time.
2
Appointment Cancellations & Rescheduling
We require a minimum of 48 hours' notice to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 48 hours' notice, or unattended appointments ("no-shows"), will forfeit any booking fees paid.
3
Guests & Children
To ensure every bride enjoys a comfortable and personalised experience, appointments are limited to a maximum of three (3) guests in addition to the bride.
Guest numbers are strictly enforced and additional guests may be asked to wait outside the boutique.
While we love little ones, we recommend arranging childcare where possible. If children attend an appointment, they must remain supervised by an accompanying adult at all times.
4
Product Orders
Wedding gowns, bridesmaid dresses, formalwear, veils and accessories are generally ordered specifically for each customer.
Once an order has been placed with a designer or manufacturer, it cannot be cancelled, changed or refunded except where required under Australian Consumer Law.
5
Deposits & Payments
A deposit is required to place an order. The deposit amount will be advised at the time of purchase.
All deposits are non-refundable as products are ordered specifically for you.
Full payment must be received before goods are collected or released.
6
Delivery Timeframes
Estimated delivery dates are provided as a guide only.
While we work closely with our designers and suppliers, delivery dates may be affected by circumstances outside our control, including manufacturing delays, shipping disruptions or other unforeseen events.
Newcastle Bridal House is not liable for delays caused by third parties.
7
Sizing & Measurements
Measurements are taken to determine the most suitable size according to the designer's size chart.
We cannot guarantee a perfect fit, and alterations are almost always required.
Customers are responsible for maintaining their measurements after ordering. Newcastle Bridal House is not responsible for fit issues resulting from weight fluctuations or body changes after an order is placed.
8
Alterations
Alterations are not included in the purchase price unless otherwise stated.
Our recommended or in-house alteration specialists operate independently. Alteration costs are payable directly to the seamstress.
Newcastle Bridal House is not responsible for the outcome of alterations performed by third parties.
9
Collection of Goods
Customers are responsible for inspecting their gown or purchased items upon collection.
Any concerns should be raised with us as soon as possible.
10
Returns & Refunds
Due to the made-to-order nature of bridal products, we do not offer refunds, exchanges or change-of-mind returns.
Nothing in these Terms excludes your rights under Australian Consumer Law. Customers may be entitled to a repair, replacement or refund where required by law.
11
Privacy
Your personal information is collected, stored and managed in accordance with our Privacy Policy.
12
Changes to Terms
We reserve the right to amend these Terms & Conditions at any time. Updated versions will be published on our website.